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Downeast.net Customers without Service
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Thursday, December 04, 2008
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ELLSWORTH — Customers of Downeast.net are worried their Internet provider may have suspended operations or gone out of business without notification.
Downeast.net users began reporting loss of Internet and e-mail service starting last Wednesday, Nov. 26. Those who called one Downeast.net customer service phone line discovered the line was out of service. A toll-free customer service phone number connected callers to an automated message system for Arcus Digital. Messages left there were not returned. Arcus Digital is owned by a former owner of Downeast.net. Downeast.net Internet access was launched in Ellsworth in 1995. A press release on the company’s Web site stated that the business was sold to Waterville-based Jordan Networks Inc. in August 2007. Jordan Networks was unavailable for comment. The comments listed below are the opinion of the listed author and do not necessarily represent those of Ellsworth American, Inc. 1. Finding the owners
Matthew Baya I posted about this in my blog the other day tracing the ownership to the Jordan Networks owners and even found the myspace page for 2 of them. Anyone with a phone book should be able to get their home phone number.
Business practices like this, shutting down with no notice, leaving people without a service and a functional e-mail address they've used for many years, are unacceptable. I realize finances may have required this shutdown but the honorable thing to do would have been to notify customers of the impending shutdown in order to give them time to find new e-mail addresses and ISPs.
Downeast.net customers deserve at least an apology and an explanation and ideally those who had prepaid need to be reimbursed for the services that were not delivered. 2. realy stinks
janet sleeth i have been a customer of downeast.net for years... and have had no trouble till the past few months. jorden net works needs to compansate every one for the down time....i have been calling and calling all week. buzy line for days now no one in the office i checked...this is the first time i have been able to log on the internet in a week.. but still no working email ....its costing me lots not to get my email.like paypay and stuff i cant change...WE WANT OUR EMAIL.then i will have to switch to another isp asap...my email and my money back would be nice. nice to let us know theres a problem i have prepaid what now????? 3. Downeast.Net is back in service.
James Troutman Working with Jean and Don McKillop (founders of Downeast.net), myself, and another local company (Airolink.net) we have restored service for Downeast.net users. Jordan Networks is now officially out of the picture as of today. Please see the downeast.net website for more details and status updates. We didn't cause this problem, but we are now picking up the pieces and are committed to ensuring good service for all customers and will honor all pre-paid accounts. |